To all our clients:
A recent lawsuit alleges that a VoIP service misrepresents its 911 dialing feature by failing to properly disclose that 911 calls over its service may take longer, may not be routed to a live operator, and are at greater risk of encountering a busy signal. Buried in fine print, the company also advises consumers to maintain other means of calling 911. These limitations could delay or completely prevent emergency response.
In one recent incident, a Torrington, Conn., woman dialed 911 when her infant son required immediate medical attention. Rather than connecting to an emergency dispatcher, the woman's call was routed to the police department's main number where she was greeted by a recording.
I am writing to you to bring this fact to the attention of you, your employees and their families. While I cannot name a specific company, any reseller of dialtone may have this problem. Your best move is to call your dialtone provider and question them directly. Make sure to ask what address your provider has for you. Is the address that comes up the physical address or the main offices of your business? And where are your 911 calls routed to. Do you have off premises extensions with dialtone from another location? Are your calls actually routed to a 911 operator? Like in the case above the call went to a small town police station office not manned on a full time basis.
If you have any questions please direct them to your provider as I do not have this information.
Thank you for your continued confidence in North Bay Phone Company.
Greg Sterbens/Mike Roberts
In another development in the VoIP world there is the issue of number portability. Now in the "real" world of dialtone, when you want to move your number to another carrier you can take your number with you. NOT SO in the VoIP world. If you change providers you have to change your number AND VoIP does not remote call forward numbers.